The following are terms of a legal agreement between you and V2R Solution. Here, we clearly define aspects of our business relationship with you

General Work Terms and Client Responsibilities & Liabilities

  • All site content (text and multimedia) will be the sole responsibility of the client to provide to V2R Solution. Such should be provided prior to commencing the work.
  • Client is solely responsible to take proper back-up of all content on their site prior to letting V2R Solution undertake the required course of action towards meeting the contract. Any loss or damage to existing data shall not be a responsibility of V2R Solution under any circumstances.
  • The Contract does not hold V2R Solution responsible for any data entry, web hosting or custom artwork/graphics related work/tasks unless otherwise specifically mentioned, paid for and agreed to by both the parties towards such. Any artwork, images, or text supplied and/or designed by V2R Solution on behalf of the client, will remain the property of V2R Solution and/or it’s suppliers unless otherwise agreed.
  • Email address
  • While V2R Solution will do its best to achieve all deliveries within the estimated time, there may, at times, be the need to extend or adjust time in cases of any unavoidable and non-forecasted situations like those of deployment issues, dependencies, 3rd-Party support, development bottle-necks, resource unavailability due to emergency, communication delays and the like.
  • V2R Solution will provide the Client an opportunity to review the appearance and content of the Web site during the design and once they are completed. V2R Solution shall wait for a period of 7 days to hear any feedback on such shared work/outputs from the client. In the event of client not replying within this period, such material will deemed to have been automatically accepted and approved by the Client.
  • The Client retains the copyright to data, files and graphic logos provided by the Client and grants V2R Solution the rights to publish and use such material. The Client must obtain permission and rights to use any information or files that are copyrighted by a third party. The Client is further responsible for granting V2R Solution permission and rights for use of the same and agrees to indemnify and hold harmless V2R Solution from any and all claims resulting from the Client’s negligence or inability to obtain proper copyright permissions. A contract for Web site design and/or placement shall be regarded as a guarantee by the Client to V2R Solution that all such permissions and authorities have been obtained. Evidence of permissions and authorities may be requested.
  • V2R Solution will not accept responsibility for any alterations caused by the Client or a third party occurring to the Client’s pages/website once installed/deployed. Such alterations include, but are not limited to additions, modifications or deletions. V2R Solution may require a one-off Web Development charge before resolving any issues that may arise.

Payments

  • V2R Solution accepts payments by cheque, Cash or Bank Transfers (although we reserve the right to decline payment in any of these forms without notice). Without limitation, V2R Solution reserves the right to withdraw any payment methods at any time and to vary its prices without prior notice.
  • A cancellation fee may be charged if the Customer cancels the Service prior to completion. The fee will be equal to the amount of work completed at the point of cancellation.
  • A non-payment of cancellation fee and/or over-due amount will result in legal action upon necessity.

Support and 3rd-Party

  • As the site launches, we offer free support for the first three months. After three month of free service, we charge according to our various price packages best-suited to client’s requirement. We also provide attractive discounts if the client chooses a higher price package. The scope of support only includes any bug fixing and email support and excludes any issues related to the site architecture, rule changes and add-ons/enhancements.
  • Any 3rd-Party support, product and/or service being used/ integrated into the site which requires licensing, payment, copyright, etc. shall be the sole responsibility and liability of and be provided by the client or will be procured by V2R Solution on behalf of the client on pre-payment for the cost of such procurement. The fee charged by V2R Solution is exclusive of out-of-pocket expenses and expense claims filed by third party products/services involved.
  • No guarantees or warranties shall be provided by V2R Solution for the accuracy or performance of such 3rd-Party product/service.
  • Any upgrade in the 3rd-Party product/service being used in the project shall not be part of scope at V2R Solution. Such shall be addressed per feasibility and revision of price and time may be called for by V2R Solution.

Approvals and Delivery

  • The project will involve various stages and the work for the next stage will only start after receiving the sign off on and relevant payments for the previous stage as agreed.
  • On completion of the Service (Website design and/or website development), the website will be uploaded to the Customer area of V2R Solution server for approval. Upon approval by the Client, the website will be uploaded to the destination server where the site shall stay. V2R Solution reserves the right to delay uploading of the website until full payment has been received.
  • All code and material developed will be transferred post completion of project and after sign offs. The code ownership will reside with the client after final payments.
  • V2R Solution holds the Right to publish and use the completed work and/or even the deployed final produce/website for references to other potential clients. In circumstances such is required to be withheld, client shall notify V2R Solution well in advance and request prior and proper approvals towards the same.